Women with highly complex needs: how can services deliver effectively for this group?

12 February

Aston Conference Centre, Birmingham
PRICE

Speakers

Start

February 12, 2019 - 9:30 am

End

February 12, 2019 - 3:45 pm

Address

Aston University, The Aston Triangle, Birmingham, B4 7ET   View map
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This learning day will look at:

 

  • A brief review of ‘highly complex needs’, reasons for focusing on women separately, and the implications for service commissioning and delivery
  • What women (with highly complex needs) want and expect to get from services
  • Language and body language – what does it tell us?
  • Expectations gaps and structural problems in services
  • Women only services (or spaces) – upsides and downsides
  • Good practice – examples of approaches which work
  • Getting from here (expectations gaps) to there (good practice)

 

It will be delivered by Joanna Sharpen, from AVA (Against Violence and Abuse), who will co-facilitate with a peer researcher who has lived experience of the issues highlighted above.

 

Joanna has many years’ experience working with women who have highly complex needs, and of designing and researching effective practice for this cohort.


Agenda (subject to change)

9.30 – 10.00

Registration and coffee

10.00 – 11.10

A focus on complex needs and women-specific services

11.10 – 11.30

Coffee

11.30 – 12.45

Experts by experience – what do women want and need?

12.45 – 1.35

Lunch

1.35 – 2.35

Service design and delivery: creating a gender and trauma informed service

2.35 – 2.45

Super quick break

2.45 – 3.45

Good practice examples and action planning

3.45

Final questions and close

 

  • Children and family services
  • Specialist services (eg successive removals, FDACs, women’s centres)
  • Children’s charities
  • MARACs
  • Domestic abuse and sexual violence services
  • Mental health services
  • Social housing including specialist housing
  • Homeless services
  • Police and probation
  • Other services working with female offenders
  • Drug and alcohol services
  • Other community health services
  • Advocates and advice agencies

Delegate fee:

 £130 + VAT = £156

*Team of 3 (3rd person attends for half price) £325 + VAT = £390

*Team of 5 (5th person attends for free) £520 + VAT = £624

ring 0115 916 3104 for details.

 

Included in the delegate package:

  • Delegate pack
  • Lunch
  • Refreshments available throughout the day

 

Booking Terms and Conditions

Cancellations received up to and including 22 January 2019 will be refunded in full less an administration fee of 25%. Cancellations received after this date will be liable for payment in full.

Team bookings are non-cancellable but substitute delegates will always be accepted.

The full invoice amount will remain payable if you fail to attend the event, however, substitute delegates will be accepted up until, and including, the day of the event.

CANCELLATIONS SHOULD BE MADE IN WRITING TO conferences@ccclimited.org.uk AND WILL BE ACKNOWLEDGED BY RETURN.

 

Confirmation of booking:

Your booking will be confirmed by email where possible (and by fax or post otherwise), and you will be provided with directions to the venue and details on nearby hotel accommodation. If you do not receive such acknowledgement, please contact Central Conference Consultants Ltd on 0115 916 3104.

The training will take place in Birmingham City Centre:

Conference Aston Meeting Suites

Aston University,

The Aston Triangle,

Birmingham,

B4 7ET

Venue telephone – 0121 204 4300

New Street, Snow Hill and Moor Street train stations are all within 20 minutes walk of the venue or a 5 minute taxi journey.

Car parking and direction information

Follow this link for a downloadable map, directions and car park information:  http://www.conferenceaston.co.uk/attending-an-event/how-do-i-get-to-you/

There are pay and display car parks on-site but spaces must be booked in advance – follow the link above to do this.

 Accommodation:

 There is a hotel on-site in the Aston Business School

Follow this link for costs, details of rooms and booking information:

http://www.conferenceaston.co.uk/book-hotel-room/

Women who have highly complex needs usually experience multiple disadvantages such as substance misuse, homelessness, mental health problems, involvement with the criminal justice system, and domestic abuse.

 

If services are to succeed in addressing women’s problems and supporting them to turn their lives around, they have to be offered in a format and environment with which women will engage – and remain engaged.

 

Almost all women who belong to the highly complex needs cohort have experienced multiple Adverse Childhood Experiences, and are disproportionately likely to have spent time in care. Many will have been in an abusive relationship, and a significant proportion will have had children removed by social services. Involvement with services can re-traumatise women through a continual re-examination of their experiences, trying to cope with multiple workers, and failing to meet appointments which do not fit in with their chaotic lives.

 

This cohort of women often find it hard to build trusting relationships and are hyper-vigilant to body-language and non-verbal cues. But certain criticisms resonate: constantly changing workers, no evening and weekend support, deadlines and no time to build trust, and a feeling of a power imbalance. An expectations gap develops between service users and providers.

 

There are also structural problems, for example, widespread reports of difficulty in accessing mental health services, and ongoing problems where one service (eg a domestic violence refuge) will not accept women with other problems (eg substance misuse or involved with crime). The MARAC system is arguably not always effective for women who have highly complex needs and who, from their personal perspective, do not see domestic abuse as their number one problem.

 

An important area for consideration is the value of women only services, or women only spaces within general services. The consensus is that women experience trauma differently from men, and that the burden of child-bearing and child-rearing responsibilities create different experiences for women.

 

How, then, do we build services that work for women with highly complex needs?

 

This learning day will look at:

 

  • A brief review of ‘highly complex needs’, reasons for focusing on women separately, and the implications for service commissioning and delivery
  • What women (with highly complex needs) want and expect to get from services
  • Language and body language – what does it tell us?
  • Expectations gaps and structural problems in services
  • Women only services (or spaces) – upsides and downsides
  • Good practice – examples of approaches which work
  • Getting from here (expectations gaps) to there (good practice)

 

It will be delivered by Joanna Sharpen, from AVA (Against Violence and Abuse), who will co-facilitate with a peer researcher who has lived experience of the issues highlighted above.