Mental health awareness and strategies for frontline professionals WORKPLACE TRAINING




March 10, 2020 - 12:00 am


December 31, 2020 - 12:00 am

Increasing numbers of people are reporting mental health distress and this can pose significant additional challenges for professionals, from workers in homeless hostels and supported accommodation, to health and signposting services, social services and the police.

Recognising signs of mental health problems is the first challenge, and feeling confident in responding appropriately is the second.

A significant proportion of people have common mental disorders such as depression and anxiety. A smaller proportion have more serious and complex difficulties, such as schizophrenia, bipolar or personality disorder. But how does a professional first coming into contact with a service user, often under pressured circumstances, recognise this? Especially when the individual may also have other difficulties such as drug and alcohol problems, and may not want to access help.

Referral on to mental health services seems the best option, where a condition is recognised.  However, there are long waiting lists for specialist mental health services, many are not available out of hours, and many will often not accept a service user who is actively using drugs or alcohol. The reality is that front line professionals are often left to respond by default.

This learning day aims to enable front line professionals to cope better with mental health challenges encountered in real world situations, enabling better outcomes for clients, and safer working for themselves.

Key facts:

  • The training will take place at your workplace, or at a venue designated by you.
  • This is the most cost-effective way to get training from an experienced practitioner in the room with you.
  • We are offering a nine month open contract – this is really special! It means quite simply that, if you need to close your workplace, or you have a large number of staff unavailable, we will re-arrange for another date within the nine month period. Equally, if our trainer is not available due to sickness, we will either find a substitute or re-arrange the date with you. This format has been introduced to maximise flexibility and make it easier for training to continue while the COVID 19 virus is around.


  • You can choose to mix and match the topics covered, and we will discuss this agenda with the presenter. The presenter will speak to you directly well before the training is due to take place in order to understand your exact expectations and to learn more about the attendees.


  • You can choose a half day or full day training, and we will work to your timings. We will agree content and agenda with you.


  • Hard copy summary information for attendees will be provided


  • The cost of the training will comprise a training fee, hotel/evening meal/breakfast (if needed) for the night before, travel expenses, and VAT. The training fee depends upon the number to be trained, and your specific requirements. We do our best to price so your organisation can afford it.


  • It will be the booking organisation’s responsibility to arrange and pay for any venue, audio visual costs and catering. Our facilitator will usually be happy to bring a lap top. We will discuss AV equipment carefully when you talk to us about your training.




The key information we need to know is:

  • Which topic(s)?
  • When?
  • Where?
  • Will this run once or more than once?
  • How many attendees?
  • Any special factors you would like us to consider?


  • We will check out availability with the trainer and liaise with you


  • When the training details are agreed on both sides we will send you a simple agreement which sets out the key terms


  • The trainer will speak directly with you well before the training is due to take place. We will also liaise with you relating to any admin details.


  • It’s that simple and we very much look forward to working with you.

Felicity Reed is an Adult Psychotherapist and UKCP accredited Supervisor with a background in understanding and supporting people who experience mental distress in complex circumstances, such as in homelessness, substance abusing, criminal justice and emergency service contexts. She has worked for almost twenty years as a practitioner, leader and service designer, creating new ways to meet the needs of those who do not fit easily into traditional support and who, as a consequence, may present with challenging, distressing or offending behaviours. Felicity currently works supporting families with complex needs, many of whom have had multiple children taken into care.