Tackling the ‘turnstile phenomenon’: working with expert citizens to meet the needs of people with severe and complex problems

13 March

Aston Conference Centre, Birmingham
PRICE

Speakers

Darren Murinas
Chief Executive, Stoke on Trent Expert Citizens CIC
Lee Dale
Expert Citizen, film maker, blogger and accredited training facilitator

Start

March 13, 2019 - 9:30 am

End

March 13, 2019 - 3:45 pm

Address

Aston University, The Aston Triangle, Birmingham, B4 7ET   View map
logo




Service users with severe and complex problems, or multiple disadvantage, are frequently described as ‘hard to reach’ and ‘difficult to engage with’. Multiple disadvantage is taken here to mean combinations of mental ill health, homelessness, addiction and offending behaviour. Their quality of life is significantly below that of other low income and vulnerable people. For service providers, there are financial costs in trying to provide services to this group, as well as social costs for wider society.

 

In 2015, Lankelly Chase published a report called Hard Edges: mapping severe and multiple disadvantage in England. This produced a statistical profile of severe and multiple disadvantage (SMD), which confirmed a very significant overlap between problems (two thirds of people reporting as homeless also report to criminal justice or drug and alcohol services in the same year), and identified that individuals designated SMD had generally experienced very long term social marginalisation. Typically, they had very low levels of educational achievement, relationships with families were difficult, and childhood trauma was common. For the individual, lives tend to be chaotic, and long term objectives are replaced by getting through each day.

 

In an attempt to create meaningful change and end the ‘turnstile’ phenomenon of service users repeatedly entering and exiting services without anything fundamental changing, groups of service users who have experienced multiple disadvantage but managed to work with services, have become Expert Citizens. These Expert Citizens advise organisations on changes which can be made to create genuinely accessible services.

 

Bringing in Expert Citizens to assist in reviewing services can challenge traditional ways of working. But it can also result in experience-informed services which add greater value for service users and work more effectively with resources available. Expert Citizens can work with any service – police forces, the NHS, housing services, or social services.

 

This learning day will look in detail at how expert citizens work, the benefits of their involvement in designing services, and how this meshes in with national guidelines and programmes. This will include case studies of service changes.

 

This learning day will be facilitated by Darren Murinas, Chief Executive of Stoke on Trent Expert Citizens CIC, a group of people who have all experienced multiple needs – combinations of mental ill health, homelessness, addiction and offending behaviour. They have powerful stories to tell, and use their unique skills and experiences to be a voice for others. [Darren will be supported by two other expert citizens]

 

 

This learning day will include:

  • What services look like from the perspective of a service user with severe and multiple disadvantage
  • Knowing when services aren’t working
  • Working with expert citizens in the context of national developments for people with severe and multiple disadvantage
  • How to commission expert citizens
  • A detailed walk-through of how expert citizens work
  • Measuring improvements
  • Case studies and personal experiences testimonies will be included

 

 

This learning day will be facilitated by Darren Murinas, Chief Executive of Stoke on Trent Expert Citizens CIC, a group of people who have all experienced multiple needs – combinations of mental ill health, homelessness, addiction and offending behaviour. They have powerful stories to tell, and use their unique skills and experiences to be a voice for others. [Darren will be supported by two other expert citizens]


Agenda (subject to change)

9.30 – 10.00

Registration and coffee

10.00 – 10.05

Welcome, introduction and housekeeping

10.05 – 11.15

The turnstile phenomenon – what services look like from the other side

  • A very brief summary of severe and multiple disadvantage
  • ‘Your normal is not my normal’ – personal perspectives
  • What do services expect of service users?
  • How do we know when a service isn’t working?
  • Identifying why some services fail…and others don’t

 

11.15 – 11.40

Coffee

11.40 – 12.45

The role of expert citizens

  • National developments on services for people with severe and multiple disadvantage
  • Getting to be an expert citizen – quality control
  • Stoke on Trent Expert Citizens CIC – our journey, successes and failures
  • How to commission expert citizens

12.45 – 1.35

Lunch

1.35 – 2.35

How expert citizens work – walking through the process

  • a detailed walk through the process of what expert citizens do, how they review services, how they report back
  • can improvement be measured?
  • Examples of making a difference

2.35 – 2.50

Short break

2.50 – 3.45

Case studies

‘The Rise and Fall of Blake and Gladys’ – Is the system more complex than the person? (Interactive game based on real cases)

3.45

Final questions and end of learning day

Expert Citizens CIC, based in Stoke-on-Trent, is an independent group of people all of whom have experienced multiple needs – combinations of mental ill health, homelessness, addiction and offending behaviour. They have powerful stories to tell, using their unique skills and experiences to be a voice for others.

 

While they act as a support network for each other and engage in team building and promote healthy lifestyles, they also work with mainstream organisations to raise awareness of multiple needs, reduce stigma, and challenge stereotypes. As ambassadors of lived experience, they encourage decision-makers to listen, learn, and then lead systems change in local services to make them more effective.

 

Expert Citizens CIC is funded by The Big Lottery Fund under the Fulfilling Lives Programme, which was itself designed with significant input from expert citizens. It also works with Voices, a national project working with multiply disadvantaged people.

Who should attend

 

  • Adult social services
  • Drug and alcohol services
  • Homeless services
  • Housing services
  • Criminal justice services
  • Mental health services
  • Other community services
  • Children and families services
  • Women’s centres
  • Specialist services eg for women who have experienced successive removals

Delegate fee:

 £130 + VAT = £156

*Team of 3 (3rd person attends for half price) £325 + VAT = £390

*Team of 5 (5th person attends for free) £520 + VAT = £624

ring 0115 916 3104 for details.

 

Included in the delegate package:

  • Delegate pack
  • Lunch
  • Refreshments available throughout the day

 

Booking Terms and Conditions

Cancellations received up to and including 20 February 2019 will be refunded in full less an administration fee of 25%. Cancellations received after this date will be liable for payment in full.

Team bookings are non-cancellable but substitute delegates will always be accepted.

The full invoice amount will remain payable if you fail to attend the event, however, substitute delegates will be accepted up until, and including, the day of the event.

CANCELLATIONS SHOULD BE MADE IN WRITING TO conferences@ccclimited.org.uk AND WILL BE ACKNOWLEDGED BY RETURN.

 

Confirmation of booking:

Your booking will be confirmed by email where possible (and by fax or post otherwise), and you will be provided with directions to the venue and details on nearby hotel accommodation. If you do not receive such acknowledgement, please contact Central Conference Consultants Ltd on 0115 916 3104.

The training will take place in Birmingham City Centre:

Conference Aston Meeting Suites

Aston University,

The Aston Triangle,

Birmingham,

B4 7ET

Venue telephone – 0121 204 4300

New Street, Snow Hill and Moor Street train stations are all within 20 minutes walk of the venue or a 5 minute taxi journey.

Car parking and direction information

Follow this link for a downloadable map, directions and car park information:  http://www.conferenceaston.co.uk/attending-an-event/how-do-i-get-to-you/

There are pay and display car parks on-site but spaces must be booked in advance – follow the link above to do this.

 Accommodation:

 There is a hotel on-site in the Aston Business School

Follow this link for costs, details of rooms and booking information:

http://www.conferenceaston.co.uk/book-hotel-room/